AI will reshape jobs and roles of to help in the development and delivery of How do our survey respondents foresee the future. As such, there will be personalized curricula and content – and the future of work in Switzerland in the 3 a massive need to upskill Swiss developing what our experts call stackable coming three to 昀椀ve years? workers in the next 3-5 years. skills. How will we do this? By educating our educators. Our 昀椀ndings show that AI and machine There is no way to escape the learning specialists, data engineers, and cybersecurity experts are expected to “signi昀椀cant changes” that will be triggered in the labor market by the advent of GenAI “The shift in continuing education is be the most critical jobs in Switzerland technologies, say our experts. The coming already happening and there is an overall over the next three years, as GenAI, as move from ex-cathedra teachers to guides, a transversal technology, changes the recon昀椀guration of our workplace will require expert guidance and support to be shorter courses, and GenAI chatbots very anatomy of work. New roles such as successful. as tutors, guides, and peers. Evolving human-AI collaboration specialists and learning will be more person-centric, bias auditors are also seen to be among EPFL took the lead in hosting especially when dealing with reskilling of the most critical. In tandem with these representatives from continuing education the workforce, and there is no doubt that anticipated changes, around one third of and the public sector at our AI and Swiss trainers and lecturers will need to Swiss professionals believe that more Continuing Education workshop in Bern be trained as we make this shift.” than half of their employees will require in October 2023. Together, our delegates Martin Rajman, EPFL reskilling. Interestingly, there is no clear explored the future for continuing consensus around whether GenAI will education in the age of transversal lead to more or fewer jobs. Around 20% technologies and GenAI, concluding of respondents foresee job creation of that demand for training will increase “The days of getting your degree and more than 10%, particularly in the areas exponentially in line with adoption. being done with education are well and of IT, risk management, and product Policymakers, organizations, and providers truly over. Going forward, learners and development. Meanwhile, 15% expect to of continuous education will need to brace organizations will need to continuously see a 10% loss of jobs, mainly in functions themselves to manage that demand. At the update their knowledge and build the such as service operations, corporate same time, education will need to evolve transversal skills to connect the dots at the human-machine interface to bridge as our capabilities, our work, and our 昀椀nance, supply chain management, and HR. Almost a third of respondents envision the gap between what organizations need world change. In a sense, skill acquisition little or no change to the overall number of and what continuing education currently will need to become stackable, and the employees in their organization. supplies. As talent needs change and the challenge ahead of us as providers of continuing education is to be ready to demand for new capabilities (and new meet these new demands and necessities.” roles) increases, continuing education must become more responsive and demand- driven as well as more learner-centric. This Amit Joshi, IMD will inevitably mean deploying GenAI itself