Our survey shows that around 50% of At the same time, more than 50% cite respondents see opportunities in areas concerns about privacy and security like customer services, healthcare, and risks, while 41% cite the threat of decision-making and strategy. algorithmic manipulation. Where do you see the greatest opportunities for What are the greatest risks of AI-enabled innovation AI-enabled innovation in general? in general? (Respondents selected up to five options.) (Respondents selected up to five options.) Customer service: chatbots, content creation 55% Privacy and cybersecurity concerns 54% Healthcare: diagnostics, precision medication, robotics 50% Loss of control / overdependence 51% Enhanced decision-making and strategy 48% Algorithm manipulation 41% Personalized learning 33% Bias and discrimination 37% Supply chain optimization 31% Ethical dilemmas (in healthcare, 36% transportation, etc.) Manufacturing and service automation 31% Energy and environment: monitoring, Transparency and accountability 32% modeling, and optimization 30% Intellectual property infringement 28% Autonomous vehicles and transportation 29% Job displacement 22% Flexible and adaptive job roles 19% Economic inequality 20% Remote work and virtual collaboration 15% Enhanced recruitment and HR 12% Monopoly power 20% Workplace health and safety 4% Autonomous weapons 20% Other 6% Other 2% * Numbers do not add up to 100% as five answer options were selected * Numbers do not add up to 100% as five answer options were selected
Charting the future: Switzerland's path to generative AI leadership in 2024 Page 10 Page 12